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Refund & Exchange
This is evaluated case by case bases. If a customer changes his mind after item is shipped, we will only refund the item cost and customer will have to pay for return shipping.
IF ITEM BREAKS ON ITS WAY BACK TO US ( RETURN SHIPPING), WE MAY NOT ACCEPT IT. we may only refund prorated amount based on how excessive the damage is. Wood Art are more delicate then metal.
Customized orders cannot be returned or refunded !
Please contact us before buying if any of this is a concern. For direct messaging, please text us on whatsapp 00971563474644